Due to the customized nature of all the pet portraits we offer at MyPetraits, we cannot offer returns. Your digital artwork is designed with care and is entirely personal to you and your pet.

If you are unhappy with your pet portrait, please get in touch with us. Customer satisfaction is one of our passions, and we always endeavour to make sure you're happy with the final masterpiece.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. This is because our artists often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge a $10 fee to cover some of the artwork costs for your order.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. We cannot offer any solution if you do not follow our Photo Guidelines. It's your responsibility to submit a high-quality photo that adheres to our submission guidelines. Low-quality photos will result in low-quality artwork. We allow notes to be added to orders if you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example, we cannot edit a photo to close or open a mouth, add a smile etc. We can, however, remove red-eye, edit eye color and other requests.

Please note that all examples on site were made from high-quality, high-resolution photos. Blurry, low-quality photos will not allow our design team to produce the high-quality finish you see on-site.